Privacy Policy

Information We Collect

When you contact us, request a quote, submit a manuscript, purchase a service, or communicate with our team, we may collect information such as your name, email address, telephone number, project information, manuscript files, and communications.

Our website may also collect standard technical information such as device type, browser information, IP address, pages visited, and similar usage information where applicable.

How We Use Your Information

Information may be used to:

• Respond to enquiries
• Prepare quotes or publishing recommendations
• Deliver purchased services
• Communicate about active projects
• Process transactions through approved payment providers
• Maintain and improve our website
• Protect against misuse or fraud
• Meet applicable legal obligations

We do not sell personal information to third parties.

Service Providers

Information may be shared with trusted service providers where reasonably required to operate our business or complete contracted services, including website hosting, email, payment processing, file storage, publishing, printing, distribution, or project-production providers.

Such access should be limited to the information reasonably required for the applicable service.

Manuscripts & Project Files

Manuscripts and unpublished project materials are treated as project information and are used for providing the services requested by the author.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, comply with applicable legal requirements, and support ongoing customer relationships.

Your Choices

Depending on applicable law and your location, you may be able to request access, correction, or deletion of certain personal information.

Marketing communications should include an appropriate way to unsubscribe or opt out.

Cookies

The website may use essential cookies required for website operation. Analytics, advertising, or other non-essential technologies should be disclosed and managed according to applicable consent requirements if implemented.

Security

Reasonable administrative and technical safeguards should be used to protect information. However, no internet transmission or storage method can be guaranteed to be completely secure.

Policy Updates

This Privacy Policy may be updated as the website, services, or legal requirements change. The latest version should always display its effective date.